Community support
At Neurax AI, transparency and open communication are fundamental to our commitment to excellence. This section highlights current issues and provides a streamlined process for reporting bugs to ensure a better experience for all users.
1. Delayed Market Updates
Status: Under Investigation
Details: Some users have reported occasional delays in real-time market updates. Our team is actively working to identify the root cause and deploy a solution promptly.
2. Wallet Sync Limitations on Mobile Browsers
Status: Acknowledged
Details: The wallet synchronization feature may not function fully on certain mobile browsers. For now, we recommend using the latest versions of Chrome or Firefox for seamless performance.
3. Notification Delays for Trade Alerts
Status: In Progress
Details: Notifications for trade execution or price threshold alerts may experience delays for a subset of users. We are currently optimizing the system to enhance reliability.
Reporting a Bug
Encountering an issue? Your feedback is essential in helping us improve. Follow these steps to report a bug:
Contact Support:
Send an email to support@NeuraxAI.io with the subject line “Bug Report.”
Provide Details:
Include a detailed description of the issue, steps to reproduce it, and any error messages you’ve encountered. Screenshots or screen recordings are highly encouraged.
Include Version Information:
Specify your operating system, browser version, or any relevant software details that might help us diagnose the problem.
Our team will review your bug report and work towards a resolution.
Status Updates
We encourage users to revisit this page regularly for updates on known issues. Progress reports, fixes, and improvements will be shared here as soon as they are available.
Your patience and contributions are invaluable as we work to resolve these issues and enhance the Neurax AI experience. Together, we’re building a more reliable and innovative platform for AI-driven crypto trading.
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